Making sales in your home based wood working business starts with having a good product and being able to tell customers why what you make is better than the mass produced options they can get from a store. But in order to really clinch the deal, you need to convince them that they should buy from you. This involves offering better customer service than they can get from anywhere else.
Did you know that 70 percent of customers are willing to spend 13 percent more if they’re getting exceptional customer service, according to an American Express survey? Not only will they spend more, they are also be more likely to tell their friends and family and to come back. [Read more…]